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Customer Service
Phone:
Hours of Operation
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Sales
Monday - Friday: 9 AM - 7:30 PM (EST)
6 AM - 4:30 PM (PST)
Saturday: Closed
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Customer Success
Monday - Friday: 10:00 AM - 7:30 PM (EST)
7:00 AM - 4:30 PM (PST)
Saturday - Sunday: Closed
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Pro Services
Monday - Friday: 9:00 AM - 7:30 PM (EST)
6:00 AM - 4:30 PM (PST)
Saturday - Sunday Closed
Email Inquiries
Customer Inquiries
Placing an order: sales@builddirect.ca
Post-order customersuccess@builddirect.ca
Other Inquiries
Media: media@builddirect.com
Investors: ir@builddirect.com
Technical: webmaster@builddirect.com
Warehouse Locations
BuildDirect has created a distribution system dedicated to providing you with the best freight rates and the best delivery times possible. While many of our products ship directly from the factory to you, we also maintain several state-of-the-art warehouse locations. Your order will always be delivered from the warehouse that provides you with the lowest shipping cost and the fastest delivery time. In addition to delivering products directly to your home or business, BuildDirect offers customer pick-up directly from our warehouse partners.
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Richmond, BC PRO Center and Warehouse
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Address
3830 Jacombs Rd #107, Richmond, BC V6V 1Y6, Canada -
Hours
Mon-Fri: 7:00 AM - 4:00 PM (PST)
Sat-Sun: Closed
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Phone
1-778-776-6023
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BuildDirect Head Office
- North America (Free): 1-877-631-2845